Teneo Developers

Multiple Flow Triggers

Flows can have several independent triggers, either Intent or Prompt Triggers. Using multiple Flow Triggers makes it possible to create more diverse triggers with different degrees of complexity and specificity linking to the same Flow.

It is, for example, possible to create one Flow with a trigger for keywords and another for more complex questions with different Match requirements specified. These triggers can have their own listeners and, of course, they would have their own individual rank in the Ordering.

Using multiple Flow Triggers will allow to:

  • deal with different entry points associated with a complex Flow and link them to different levels within its structure
  • group examples of User Intents separately and assign a different Ordering to each of them
  • configure different listeners for the different ways in which a Flow might be triggered.

Multiple Flow Triggers

Intent Triggers
Prompt triggers
Adding nodes and transitions to Flows
Managing triggers (Trigger ordering)