Teneo.AI, a brand from Artificial Solutions, an enterprise AI product provider for contact centers, today published a new partnership agreement. The new partnership agreement is with Valcon, the leading European consultancy specializing in technology, data and people.
In short, this partnership allows Valcon’s customers to benefit from a full range of CAI powered services starting with OpenQuestion. Specifically, the solution enhances Contact Center experiences, offering proactive and omnichannel support solutions and innovative Metaverse brand presence.
Furthermore, OpenQuestion is a SaaS-based voice solution powered by Teneo. Likewise, it optimizes call routing in contact centres to enhance customer experiences. Therefore, it reduces operating costs for enterprises worldwide.
We are thrilled to welcome Valcon to our partner network and witness how fast their Conversational AI practice is growing. In fact, the team’s consulting, technology implementation and data analytics expertise embodies the true value of multidisciplinary expertise. This combination will enable true digital transformation for its clients.
That is why this partnership represents such huge potential for both of our companies. At last, we are ready to support the next generation of conversational customer experiences.
Mykola Sochynskyi, Global Partner Manager for Artificial Solutions
Valcon combines premium consulting with deep technology and data knowledge to help its clients create value in transformations. Furthermore, the company supports their clients with a wide range of technology solutions. Artificial Solutions joins Valcon’s impressive partner network including Microsoft, IBM, and Amazon.
“We are delighted about this partnership with Artificial Solutions, available via Teneo.ai. Our mission is to leverage best-in-class technologies. We add value for our clients and this partnership will allow us to do just that.
Teneo is a fast and flexible way for our clients to build advanced conversational AI applications. We can build on any channel, allowing their end-users to interact with their technology more easily. That’s the key to the success of any company’s digital transformation.”
Anne Jenkins, Senior Manager – Conversational AI at Valcon
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About Teneo.ai
Our vision is a world without queues, without keypad navigation, with instant service. We’re proud to transform the customer experience for hundreds of millions of consumers around the world, powering millions of interactions every day across our enterprise client base.
Our customers replace traditional phone keypad-based menus with welcoming, short, and precise full sentences – Open Question. The solution is based on our award-winning SaaS-platform Teneo.
Teneo is available in 86 languages and dialects. It is fully integrated with most call center and contact center systems. Teneo.ai, Teneo and Open Question are registered brands by Artificial Solutions.
About Valcon
Valcon is a European consultancy that drives sustainable change through combining technology, data and people. Our 1500 skilled consultants have expertise in connecting the critical links between strategy and operations with innovative technologies and data. Our mission is to combine premium consulting with deep technology and data knowledge to help organisations create value in their transformation programmes.
Valcon’s three core capabilities are technology, data and consulting. We work with large organisations across multiple sectors, including financial services, retail, public sector, industrials and infrastructure. Valcon is backed by private equity firm Waterland.