For customer service, efficiency and customer satisfaction are paramount. Enter SmartAssist, an advanced AI tool similar to Teneo OpenQuestion, revolutionizing the way companies manage their contact centers and saving them millions in the process.
What is SmartAssist?
SmartAssist is an omnichannel contact center solution similar to Teneo OpenQuestion designed to automate routine business interactions, drastically reducing customer wait times and operational costs. Built on Teneo’s robust virtual assistant platform, it empowers businesses to provide seamless and intelligent customer service through voice and text-based virtual agents.
The Power of Teneo
Teneo is a conversational AI development platform that enables non-technical users to create sophisticated virtual assistants through a low-code interface. By integrating Teneo and SmartAssist with OpenQuestion, businesses can enhance the capabilities of their contact centers significantly. Here’s how Teneo adds value:
- Conversational IVR: Teneo’s natural language processing (NLP) capabilities ensure that virtual agents can handle a significant portion of customer queries, leading to faster resolution times and improved customer satisfaction.
- Intelligent Call Automation: Teneo eliminates repetitive tasks by recognizing patterns in customer interactions and providing relevant responses automatically. This reduces the need for live agents, thereby cutting costs.
- Agent Augmentation: Teneo enhances agent performance by providing real-time prompts and insights based on historical data. This enables agents to resolve complex issues more efficiently.
4. Omnichannel Integration: Teneo seamlessly integrates with various channels and business solutions like Hubspot and OpenAI, ensuring that customers receive consistent and accurate assistance regardless of the medium they use.
5. Low-code/No-code Development: Teneo’s user-friendly interface allows businesses to develop and deploy virtual assistants without extensive coding knowledge, speeding up implementation and reducing development costs.
Real-World Impact
Teneo OpenQuestion, has demonstrated remarkable results for businesses worldwide. Here are some of the key benefits observed:
- Improves NLU accuracy to 95-100%
- Reduces call misrouting by 90%
- Handle +50% of support volume
- 35% efficiency gain
Want to explore more?
Incorporating SmartAssist with Teneo’s advanced AI capabilities provides businesses with a powerful tool to transform their contact centers into efficient, customer-centric engagement hubs. This integration not only drives cost savings but also elevates the customer experience, making it a win-win solution for modern enterprises.
FAQ
What is SmartAssist?
SmartAssist is an omnichannel contact center solution similar to Teneo OpenQuestion that automates routine business interactions, improving efficiency and reducing costs.
How does Teneo enhance SmartAssist?
Teneo, a conversational AI platform, integrates with SmartAssist to provide advanced natural language processing, intelligent call automation, and agent augmentation.
What are the benefits of using SmartAssist with Teneo?
Benefits include faster implementation, improved customer retention, higher first call resolution rates, and reduced inbound call volumes.
Can non-technical users develop virtual assistants with Teneo?
Yes, Teneo’s low-code/no-code interface allows non-technical users to create and deploy virtual assistants quickly and easily
How does SmartAssist impact customer satisfaction?
By automating routine queries and providing consistent, accurate assistance, SmartAssist significantly enhances customer satisfaction and loyalty.