AI Journal: Using intelligent routing to optimise customer satisfaction

By George Brown, March 06, 2023

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The customer experience when calling a contact centre can often feel like a game of ping pong; being bounced around between various agents before the issue can be resolved.

But with research into customer service finding that 52% of customers expect a quick resolution at call centres, it is imperative that businesses have effective strategies in place to solve this….

Read the full article, as appears in AI Journal, here.

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