Location
Europe
Department
Customer Sales & Engagement
JOB SUMMARY:
Are you ready to make a significant impact in the world of AI? Do you excel in dynamic environments where your expertise and innovation can be utilized effectively? Join Teneo AI, a rapidly growing AI startup at the forefront of artificial intelligence, where your talent will be valued, and your contributions will influence future developments. We are seeking a Senior Account Director for EMEA who is both a strategic thinker and a practical leader. This is an opportunity to become part of a team that is advancing the industry, promoting growth, and building lasting relationships with clients. We are looking for a specialist in growing and expanding existing accounts who can manage and lead effectively. As a key member of the CSE team, you will contribute to crafting our strategies, build strong relationships with customers, and collaborate with cross-functional leaders internally to ensure consistent customer growth and expansion. The ideal candidate should be committed to cultivating existing relationships, identifying issues, implementing solutions, and enhancing relationships. Success in this role requires experience and a proven track record in driving high growth within an existing customer base. Your experience with us will offer opportunities for professional development in an environment that recognizes creativity and excellence.
OBJECTIVES OF THIS ROLE:
- Own the entire relationship with assigned customers, including operational, tactical and strategic leadership.
- Build and execute account plans to deliver growth and expansion.
- Establish and grow relationships as a trusted and strategic advisor to help ensure the continued value of our products and services driving growth and expansion.
- Understand customers business objectives, challenges, and market dynamics to provide strategic guidance and deliver tailored solutions.
- Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team.
- Communicate effectively with both internal and external senior managers and stakeholders to better understand customer needs, maximize retention, growth and expansion.
KEY RESPONSIBILITIES:
- Serve as day-to-day contact for assigned accounts, building trust and rapport to secure renewals, while identifying areas of growth and expansion.
- Understand the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues to drive growth and expansion.
- Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.
- Understand key performance indicators for the customers, work with them to drive growth and expansion.
- Work with the marketing team to boost customer referrals and develop case studies.
- Build and execute account plans, including keeping internal systems like Hubspot up to date with growth and expansion opportunities.
REQUIREMENTS:
- Five to seven years of experience in communications, marketing, sales, account management, or customer success.
- Strong skills in verbal and written communications, strategic planning, and account management.
- Analytical and growth-oriented mindset.
- Ability to work effectively across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
- Proficiency in English is required for this position.
PREFERRED QUALIFICATIONS:
- Bachelor’s degree or equivalent
- Knowledge of Hubspot and project management tools
- Proficiency in spoken languages: Spanish and Swedish. Nice to have but not required.
BENEFITS:
We believe in supporting our team members with a healthy work-life balance and offer a variety of benefits to ensure that you can work in a way that fits your lifestyle. Here are some of the great benefits you’ll enjoy as part of our team:
- Flexible Hours & Work Environment: We understand that life doesn’t always follow a 9-to-5 schedule. That's why we offer flexible entry and exit times, allowing you to work when you’re most productive and balance personal commitments.
- Remote Work Options: Whether you prefer to work from the comfort of your home or need to travel, we offer remote work opportunities to fit your needs. Stay connected and collaborate with the team no matter where you are.
- Generous Paid Time Off (PTO): Take the time you need to recharge and take care of yourself.
- Health & Wellness Benefits: From comprehensive healthcare coverage to wellness programs, we’re here to support your well-being.
- Professional Development: We’re committed in your growth and provide opportunities for training, education, and career advancement.
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