Customer Engagement Manager

In This Role You Will:

• Be the dedicated point of contact for our customers, building and nurturing relationships.
• Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.
• Ensure customers continuously create value by utilizing Teneo AI.
• Provide expert guidance and steering during implementations.
• Collaborate with the team to drive customer success, and take a hands-on approach where necessary.

What You Bring to The Table:

• At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within a B2B SaaS scale-up.
• Strong project management skills with a passion for meeting milestones and effective stakeholder management.
• An innate ability to build lasting relationships with diverse stakeholders.
• Excellent communication and presentation skills in both German and English.
• Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment
• A keen interest in customer communication, AI, chatbots, and digital voice assistants. Practical experience with AI projects is a plus.
• An "own it" mentality, with the drive to take ownership of tasks from start to finish.