CALL ARRIVES
Unknown call hits your network
An unrecognized number calls your subscriber. With Teneo Personal Assistant, the AI intercepts before the handset ever rings.
TENEO PERSONAL ASSISTANT
Give every subscriber a personal assistant they will pay for.
Teneo Personal Assistant answers calls for your customers, asks callers real questions and lets your customer decide: take the call, or get a transcribed message. It runs in your network, on any phone, in your brand and at your price.
The assistant informs. The subscriber decides.
The problem
Unwanted calls went industrial. Networks get the blame.
Your subscribers are being targeted every day. Unwanted calls have evolved from nuisance to weapon — AI voices make fraud cheaper and harder to spot, and the phone is where that pressure lands. A “potential unwanted call” label is a warning with no follow-through. In Germany the losses already show in police and regulator figures; globally, consumers hang up on unknown numbers and will switch provider over weak unwanted-call protection.
86%
Consumers who say they will not answer an unidentified call
Hiya State of the Call 2026
38%
Consumers likely to switch provider over insufficient AI unwanted-call protection
Hiya State of the Call 2026
85,158
Complaints to the Bundesnetzagentur about phone-number misuse in 2025, after a record 2024
Bundesnetzagentur, Feb 2026
Why this lands on the operator
- AI voice at scale 1 in 5 robocalls to Hiya’s honeypots used AI or digital voices
- Churn risk 38% would switch provider over weak AI unwanted-call protection (Hiya, 2026)
- Liability pressure 67% say carriers should carry losses from unwanted calls (Hiya, 2026)
- No app to install which is why the defence has to sit in the network
The product
Teneo Personal Assistant answers the call
A network side AI agent that answers inbound calls for a subscriber, screens the caller in conversation, and informs them. The subscriber decides. No app, no handset dependency, operator branded end to end.
Screen, summarize & notify
Unknown caller? Screened and summarised. Message taken, summary delivered. The subscriber decides what happens next.
Pass through
Known contact? Put straight through — with the reason for the call announced to the subscriber first.
Block unwanted calls
Confirmed unwanted calls, fraud and robocalls stay out of the way. The subscriber is never interrupted.
How that differs from a label
- Conversation, not lookup the agent asks who is calling and why, so new numbers are screened too
- Facts, not guesses the controlled model sets every fact and decision. An LLM may only phrase them
- Your brand, in your language name, voice, dialogue style and thresholds set by you
- Fail open by design when the assistant is not certain it screens, summarizes and notifies. It never blocks on doubt
Unwanted-call labels warn your customers. They don't protect them.
WHAT THE INDUSTRY CURRENTLY OFFERS
The standard response — labels, basic blocking, app-based filters — was built for a different era. It puts the burden on the subscriber and leaves sophisticated AI-powered attacks completely untouched.
TODAY: What subscribers get.
- A label that says "potential unwanted call" — then the phone rings anyway
- App-based filters most subscribers never configure
- No protection for elderly or vulnerable users
- Little help against AI voice cloning
- Missed calls from hospitals and schools
- A growing sense that the phone isn't safe to answer
Personal Assistant: What to expect
- Every unknown call answered on their behalf — before it rings
- A real conversation with the caller to determine intent
- Confirmed threats blocked automatically
- Doctors, schools, couriers passed through immediately
- A transcribed summary of every screened call
- Complete protection — no app, no setup, no handset dependency
Network-level AI — before the phone rings
HOW IT WORKS
Teneo Personal Assistant operates at the IMS/SIP layer. The moment a call arrives at your network, it intercepts — automatically, on every device, every line, without any subscriber action required.
CALL ARRIVES
AI INTERCEPTS
The AI agent answers and interviews
Teneo Personal Assistant picks up, holds a natural conversation, and determines intent — in real time, in any language.
SUBSCRIBER DECIDES
Informed in seconds
Unknown caller? Screened and summarised. Known contact? Put straight through. The subscriber decides what happens next.
SUBSCRIBER INFORMED
Summary delivered — or the phone rings.
The subscriber gets a transcript of the screened call — or the phone rings because someone genuine is calling.
The same product solves four problems at once
WHAT'S IN IT FOR YOU
Teneo Personal Assistant doesn't ask you to choose between commercial return and subscriber protection. It delivers both — alongside operational relief and a regulatory story that resonates at board level.
COMMERCIAL & MARKETING LEADERSHIP
A new premium revenue line, not a defensive cost
Your competitors label unwanted calls. You eliminate them. That's a product story worth a premium add-on or top-tier bundle differentiator — in a market where the pain is felt 13 times a month and no operator has solved it yet.
- ARPU uplift via tiered add-on or top-tier bundle inclusion
- Freemium funnel: basic blocking free, full AI screening paid
- Defensible first-mover position across every European market
CX, NPS & CARE LEADERSHIP
Fewer escalations. Higher scores. Real loyalty.
Fraud complaints and unwanted escalations hit your care teams first. Teneo Personal Assistant reduces that load at source — delivering a service subscribers can actually feel, not just read about in a welcome email.
- Measurable reduction in unwanted-call and fraud-related care contacts
- NPS uplift among elderly, vulnerable, and high-usage segments
- A felt benefit — not a background feature subscribers forget exists
RETENTION & CHURN STRATEGY
Protect the subscribers most likely to leave
Your most at-risk segments — older subscribers, families, professionals — are also the most exposed to fraud. Solving a problem they deeply care about creates loyalty that's hard to match on price alone.
- Churn reduction among highest-value and most vulnerable segments
- A switching barrier based on trust, not contract lock-in
- Satisfied customers converted into advocates
CEO, CDO & REGULATORY POSTURE
Be the operator that actually solved it
AI voice fraud is dominating consumer media. Regulators are watching. Being first to offer genuine network-level protection isn't just a product decision — it's a reputational one that resonates at board level.
- Strong regulatory and press narrative tailwind, especially in the UK
- A credible answer when asked "what are you doing about voice fraud?"
- First-mover advantage before the market becomes crowded
TECHNICAL & COMPLIANCE CREDENTIALS
COMPLIANCE
GDPR-compliant
INTEGRATION
IMS / SIP layer
SCALE
Carrier-grade
RESILIENCE
Fail-open design
LANGUAGES
Multilingual
SETUP
No app required
See it working in 30 minutes.
We're in active conversations with operators across Europe right now. In 30 minutes we'll show you exactly how the product works, what the commercial models look like, and what early pilots are already showing.
- A live walkthrough of the call screening flow
- Commercial model options — add-on, bundle, freemium
- Regional data specific to your market
- Early pilot results from Nordic operator conversations
Contact us
Want to see Teneo Personal Assistant on your network? Tell us a little about your operator and we'll be in touch.