Parloa Alternatives for Enterprise Voice AI
Teneo automates contact center calls at scale on top of your existing stack.
Parloa and Teneo both build enterprise voice AI. Teneo runs as an AI layer above your contact center and orchestrates any CCaaS, including Genesys Cloud and Amazon Connect. Its scale is verified and public.
What Teneo brings to enterprise voice
Teneo combines Teneo Linguistic Modeling Language with large language models from providers such as OpenAI GPT and Anthropic Claude. That hybrid design holds 99% accuracy in intent and entity detection, cuts LLM costs by 98% and keeps output under control. It deploys in 60 days on top of your contact center.
Natural language voice
Customers speak naturally instead of pressing menu keys. Teneo voice agents understand intent and resolve the request, containing over 60% of contacts within a single call.
Hybrid AI Engine
Teneo Linguistic Modeling Language combined with large language models holds 99% accuracy in intent and entity detection and keeps output under control.
Native CCaaS Connectors
Pre-built integrations for Genesys Cloud and Amazon Connect. Enhance your existing stack without ripping and replacing.
Customer Speaks Naturally
No menus, no keypads. Customers describe their issue in their own words, and Teneo's Voice AI listens and understands intent instantly.
AI Interprets with 99% Accuracy
Teneo Linguistic Modeling Language parses intent precisely, even with negation, accents and complex phrasing. Large language models add generative fluency while deterministic rules keep output under control.
Resolved or Handed Off with Full Context
Routine issues resolved autonomously. Complex cases transfer to agents with complete conversation history, sentiment analysis, and suggested next steps.
Telefónica automates voice at scale with Teneo
Telefónica replaced keypad menus with Teneo OpenQuestion, so customers describe what they need in natural language across four languages.
What is the best Parloa alternative for enterprise voice?
Teneo automates contact center calls at scale. It runs 17,000+ AI agents in production, reaches 99% accuracy in intent and entity detection and goes live in 60 days.
How is Teneo different from Parloa?
Teneo runs as an AI layer on top of your existing contact center and orchestrates any CCaaS, including Genesys Cloud and Amazon Connect. It pairs Teneo Linguistic Modeling Language with large language models for accuracy with output control.
Does Teneo match large-scale demand?
Teneo runs 17,000+ AI agents in production and handles 1 billion+ interactions a year, with peaks of 25 agent interactions per second.
Compare Teneo against Parloa
See how Teneo automates calls across your existing contact center.