Nuance Alternatives for Enterprise Contact Center Voice AI
Teneo is the focused voice AI platform for teams moving off Nuance Communications.
Microsoft now owns Nuance, and Nuance enterprise contact center products are reaching end of life. Teams running Nuance IVR need a path that keeps voice automation live. Teneo sits on top of your existing contact center and orchestrates any CCaaS, including Genesys Cloud and Amazon Connect.
What Teneo brings to enterprise voice
Teneo combines Teneo Linguistic Modeling Language with large language models from providers such as OpenAI GPT and Anthropic Claude. That hybrid design holds 99% accuracy in intent and entity detection, cuts LLM costs by 98% and keeps output under control. It deploys in 60 days on top of your contact center.
Natural language voice
Customers speak naturally instead of pressing menu keys. Teneo voice agents understand intent and resolve the request, containing over 60% of contacts within a single call.
Hybrid AI Engine
Teneo Linguistic Modeling Language combined with large language models holds 99% accuracy in intent and entity detection and keeps output under control.
Native CCaaS Connectors
Pre-built integrations for Genesys Cloud and Amazon Connect. Enhance your existing stack without ripping and replacing.
Customer Speaks Naturally
No menus, no keypads. Customers describe their issue in their own words, and Teneo's Voice AI listens and understands intent instantly.
AI Interprets with 99% Accuracy
Teneo Linguistic Modeling Language parses intent precisely, even with negation, accents and complex phrasing. Large language models add generative fluency while deterministic rules keep output under control.
Resolved or Handed Off with Full Context
Routine issues resolved autonomously. Complex cases transfer to agents with complete conversation history, sentiment analysis, and suggested next steps.
Telefónica automates voice at scale with Teneo
Telefónica replaced keypad menus with Teneo OpenQuestion, so customers describe what they need in natural language across four languages.
What is the best Nuance alternative for enterprise voice?
Teneo is a focused voice AI platform for contact centers. It runs Teneo Conversational IVR on top of your existing contact center, reaches 99% accuracy and goes live in 60 days.
Is Nuance being discontinued?
Microsoft owns Nuance Communications and stopped selling Nuance hosted and on-premise contact center products in August 2024. Support for them is sunsetting between 2025 and 2027 depending on deployment.
Can Teneo replace Nuance IVR?
Yes. Teneo Conversational IVR sits on top of your current contact center and orchestrates any CCaaS, including Genesys Cloud and Amazon Connect. You keep your infrastructure and move automation onto Teneo.
Move off Nuance with Teneo
See how Teneo Conversational IVR automates your contact center.