Conversational AI Platform for Enterprise Contact Centers
Teneo is the conversational AI platform that runs on top of your contact center.
A conversational AI platform built for large operations has to handle voice volume, stay accurate and keep model output under control. Teneo does this on top of your stack and orchestrates any CCaaS, including Genesys Cloud and Amazon Connect.
What Teneo brings as your conversational AI platform
Teneo combines Teneo Linguistic Modeling Language with large language models from providers such as OpenAI GPT and Anthropic Claude. The hybrid design holds 99% accuracy in intent and entity detection and cuts LLM costs by 98%. It deploys in 60 days on top of your contact center.
Natural language voice
Customers speak naturally instead of pressing menu keys. Teneo voice agents understand intent and resolve the request, containing over 60% of contacts within a single call.
Hybrid AI Engine
Teneo Linguistic Modeling Language combined with large language models holds 99% accuracy in intent and entity detection and keeps output under control.
Native CCaaS Connectors
Pre-built integrations for Genesys Cloud and Amazon Connect. Enhance your existing stack without ripping and replacing.
Customer Speaks Naturally
No menus, no keypads. Customers describe their issue in their own words, and Teneo's Voice AI listens and understands intent instantly.
AI Interprets with 99% Accuracy
Teneo Linguistic Modeling Language parses intent precisely, even with negation, accents and complex phrasing. Large language models add generative fluency while deterministic rules keep output under control.
Resolved or Handed Off with Full Context
Routine issues resolved autonomously. Complex cases transfer to agents with complete conversation history, sentiment analysis, and suggested next steps.
Telefónica automates voice at scale with Teneo
Telefónica replaced keypad menus with Teneo OpenQuestion, so customers describe what they need in natural language across four languages.
What should enterprises weigh in a conversational AI platform?
Weigh accuracy, control, scale and integration. Teneo reaches 99% accuracy in intent and entity detection, runs 17,000+ AI agents in production and orchestrates any CCaaS, including Genesys Cloud and Amazon Connect.
What makes Teneo an enterprise conversational AI platform?
Teneo handles voice and digital at scale, holds output under control with Teneo Linguistic Modeling Language and reaches 99% in intent and entity detection.
Does Teneo replace my contact center?
No. Teneo runs on top of your existing contact center and orchestrates any CCaaS, including Genesys Cloud and Amazon Connect.
See Teneo as your conversational AI platform
Book a demo to see Teneo on top of your contact center.