AI IVR Software for Enterprise Contact Centers
Teneo replaces menu-based IVR with Conversational IVR on top of your existing contact center.
AI IVR software lets customers say what they need instead of pressing through menus. Teneo reads intent, resolves the call or routes it correctly and runs on top of your contact center, orchestrating any CCaaS, including Genesys Cloud and Amazon Connect.
What Teneo brings to enterprise voice
Teneo combines Teneo Linguistic Modeling Language with large language models from providers such as OpenAI GPT and Anthropic Claude. That hybrid design holds 99% accuracy in intent and entity detection, cuts LLM costs by 98% and keeps output under control. It deploys in 60 days on top of your contact center.
Natural language voice
Customers speak naturally instead of pressing menu keys. Teneo voice agents understand intent and resolve the request, containing over 60% of contacts within a single call.
Hybrid AI Engine
Teneo Linguistic Modeling Language combined with large language models holds 99% accuracy in intent and entity detection and keeps output under control.
Native CCaaS Connectors
Pre-built integrations for Genesys Cloud and Amazon Connect. Enhance your existing stack without ripping and replacing.
Customer Speaks Naturally
No menus, no keypads. Customers describe their issue in their own words, and Teneo's Voice AI listens and understands intent instantly.
AI Interprets with 99% Accuracy
Teneo Linguistic Modeling Language parses intent precisely, even with negation, accents and complex phrasing. Large language models add generative fluency while deterministic rules keep output under control.
Resolved or Handed Off with Full Context
Routine issues resolved autonomously. Complex cases transfer to agents with complete conversation history, sentiment analysis, and suggested next steps.
Telefónica automates voice at scale with Teneo
Telefónica replaced keypad menus with Teneo OpenQuestion, so customers describe what they need in natural language across four languages.
What is AI IVR software?
AI IVR software replaces fixed phone menus with natural language understanding. Customers say what they need, the system reads intent and resolves or routes the call. Teneo improves NLU accuracy to 99% and cuts call misrouting by 90%.
What is the difference between AI IVR and traditional IVR?
Traditional IVR uses keypad menus, so callers who pick the wrong option get misrouted. AI IVR understands natural speech and acts on intent. Teneo cuts call misrouting by 90% against menu-based systems.
How long does it take to set up AI IVR software?
Teneo reaches production in 60 days. It runs on top of your existing contact center and orchestrates any CCaaS, including Genesys Cloud and Amazon Connect, so there is no telephony replacement.
Modernize your IVR with Teneo
See how Teneo Conversational IVR automates calls on top of your existing contact center.