Classes are an essential part of the backbone of your bot. By increasing their accuracy, you will get a better intent classifier model and thereby enhance your bot's ability to pick the correct answer for a certain question. In Teneo, you can use the conversational data generated by the users of your bot to optimize classes.
You can optimize your classes by either reviewing inputs that have been assigned to classes or by reviewing classes and balancing the amounts of training data for each class.
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