Extensions
The Teneo functionality can be extended in many ways. Here's a list of common and useful extensions:
| Extension | Description |
|---|---|
| CSV Helper | Quickly convert .csv or .tsv files stored in the Resource file manager to Groovy maps. |
| Dialogue Transcripts | Get all inputs and outputs in a conversation either as a transcript or as an object. |
| Fuzzy Matching | Use fuzzy matching to quickly find matching items in a user input. |
| IVR Helper for CSG-IM | Prepare your solution for IVR with CSG Interactive Messaging. |
| Regular Expressions | Create annotations based on Regular Expressions. Useful for annotating patterns in user inputs, like postal codes, license plates etc. |